New Methods of Work for EU-CIS Teleworking
Table of contents
1 INTRODUCTION
2 BASIC PROBLEMATIC OF TELEWORK
2.1 Definitions
2.1.1 The "tele-activities"
2.1.2 The two types of "tele-activities"
2.1.3 The telework
2.1.4 The "tele-services"
2.2 The various types of telework
2.2.1 With or without head agreement
2.2.2 Basic kinds of telework
2.2.3 Derivative types of basic forms
3 SMALL HISTORY OF THE CONCEPT
3.1 The birth of the "telework" concept
3.2 At the beginning: the utopia
3.3 The nineties’: the new start
3.3.1 The structural factors
3.3.2 The conjonctural factors
3.3.3 The technological development
3.3.4 The territorial imbalances
3.3.5 The telework as instrument of relocation
4 DEVICES OF COMMUNICATION AND REMOTE WORK
4.1 The typical workstation of telework
4.2 The basic tools
5 THE NUMBER OF EUROPEAN TELEWORKERS (YEAR 2000)
5.1 The prodigious development of telework in Europe
5.2 The divergence of development according to the countries
6 THE CURRENT OBSTACLES
6.1 The low possibility of supervision of the teleworkers
6.2 But the perception of obstacles has evolved
7 THE ADVANTAGES AND DISADVANTAGES OF TELEWORK
7.1 The advantages for the company
7.1.1 To economise on overhead costs
7.1.2 To increase the competitiveness
7.2 The advantages for the workers
7.2.1 To improve conditions of life
7.2.2 To improve conditions of work
7.3 The advantages for the community
7.3.1 To facilitate national and regional development
7.3.2 To protect the environment
7.4 The risks for the company
7.5 The risks for the workers
7.5.1 The syndrome of virtual work
7.5.2 The perverse impacts of the autonomy
7.5.3 The specific risks of home-based telework
7.5.4 The specific risks at mobile telework
7.6 The risks for the community
7.6.1 The benefic impact on the environment could be low
7.6.2 The risks of offshore relocation in developing countries
7.6.3 The technology does not solve anything
7.6.4 The risks of the flexible work
7.6.5 Internet and the risk of crash down system
8 CASE STUDIES
8.1 The home-based telework in Germany
8.1.1 The telework within the DRESDNER BANK S.A.
8.1.2 The telework within the WÜRTEMBERG INSURANCE COMPANY
8.1.3 The telework within the ALLIANZLEBENSVERSICHERUNG COMPANY
8.2 The mobile telework in France
8.2.1 The telework within GESTSOFT, a software company
8.2.2 The telework within CARBUR, a fuel company
8.2.3 The telework within CIX, an industrial service company
8.3 The Scandinavians telecottages
8.3.1 The concept of telecottage or CTSC
8.3.2 CTSC in Scandinavian countries
8.4 Examples of EU-CIS telework in business
8.4.1 Nicotech and Cinimex
8.4.2 First period. Elements of telework. Traditional means of telecommunications
8.4.3 Second period. Low-speed Internet communications. Offline teleworking
8.4.4 Current period. Online teleworking via high-speed Internet connection
9 THE INTRODUCTION STEPS OF TELEWORK IN BUSINESS
9.1 The five phases
9.2 The involved players
9.3 What involved they are?
9.4 At what time they should be involved?
9.5 They ought to communicate
10 ARE YOU READY TO THE TELEWORK?
10.1 How to make this test?
10.1.1 Choose a category
10.1.2 How to answer?
10.1.3 The evaluation
10.2 Self-evaluation of a project manager
10.3 Self-evaluation of a teleworker candidate
10.4 Self-evaluation of a "tele-manager"
10.5 Self-evaluation of self-employed worker
11 BIBLIOGRAPHY